Shared Mailboxes
Managing Team Emails the Right Way
Many businesses rely on email addresses like info@, sales@, or support@ — but without the right setup, these inboxes quickly become disorganized. Messages get missed, duplicated, or handled by the wrong person, leading to poor customer experience and internal confusion.
Shared Mailboxes in Microsoft 365 provide a structured, secure way for teams to manage emails together — without chaos.
🧠 What Is a Shared Mailbox?
A shared mailbox allows multiple team members to send, receive, and respond to emails from one central inbox, without needing a separate username or password.
Everyone works from the same mailbox while maintaining accountability and visibility.
🤝 How Businesses Use Shared Mailboxes
Shared mailboxes are ideal for:
Customer support (support@company.com)
Sales inquiries (sales@company.com)
General contact addresses (info@company.com)
Finance or billing teams (accounts@company.com)
Each message is visible to the entire team, reducing missed emails and duplicated responses.
🔐 Better Control and Security
With shared mailboxes:
Access is granted through user accounts (no password sharing)
Permissions control who can read or reply
Messages remain with the business, even when staff leave
This improves security and ensures business continuity.
🔄 Seamless Integration with Microsoft 365
Shared mailboxes work smoothly with:
Outlook (desktop, web, and mobile)
Microsoft Teams
Exchange Online
They can also be combined with rules, categories, and automation to improve efficiency.
Stop managing team emails the hard way. Contact Tech911 today and let’s streamline how your business communicates.